All of our products are made to order and it may take us up to 2 weeks to dispatch them. We will always do our best to process and ship your order in the quickest time possible. If you need your order by a certain date, please contact us and we will do everything we can to make this possible. We will keep you updated of the progress and details of your order via e-mail.
We ship worldwide using the National Latvian Post services by registered mail with delivery confirmation and tracking number that we always provide to all our clients. Estimated delivery times are to be used as a guide only and start from the date of dispatch. We cannot be held responsible for any delays caused by any local customs clearance processes.
Approximate shipping time: 5-14 working days to Europe; 7-20 working days to the US, Canada and Australia; up to 25 working days to the rest of the world.
Orders will be dispatched Monday – Friday excluding national holidays.
Please note that local charges (such as sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. We suggest you to contact your local customs office for further information.
We accept payments through PayPal (www.paypal.com), which is a service that provides a simple way of transaction without sharing financial information, and with the flexibility to pay using account balances, bank accounts, credit cards etc. By using PayPal, you confirm that the credit or debit card that is being used is yours or that you are legally entitled to use the card. If the issuer of your payment card refuses to or does not, for any reason, authorize PayPal payment to us, we will not be liable for any delay or non-delivery.
All prices are stated in EUR and are inclusive of VAT at the applicable rate. The total payable sum includes price of the goods specified in the shop and shipping costs that are calculated prior to payment.
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content. We reserve the right to refuse a transaction for any reason at any time at our sole discretion.
Please note that we cannot accept an order if we cannot get authorization for your payment.
Refunds & Returns
If for any reason you aren’t completely happy with your purchase, you can return it to us in it’s original condition within 14 days for a full refund or exchange.
If you would like to exchange your item for a different colour, size or product, simply email us at firstname.lastname@example.org and we will process your request.
Returns must be in the condition you received them – new, unworn, with tags attached and in all original packaging. Returns must be in a resalable condition so we advise you take care when unpacking and trying on your purchase – do ensure you handle them with care, do not use unnecessary force and make sure you are not wearing perfume, make-up or deodorant which can leave a stains or scent on the item(s).
For hygiene reasons underwear bottoms are non-returnable.
You must notify us of your intention to return the item(s) within 48 hours after receiving delivery. The return address is as follows: “Titurgas Street 12, Balozi, Kekavas Novads, LV- 2128, Latvia″. Item(s) must be returned within 14 days of the date of the return request. Returns outside these timeframes will not be accepted. The item, until it reaches us, and the cost of returning it is the customer’s responsibility, unless it is a mistake on our part. All successfully returned items will be only credited to the account used to originally purchase the item(s), deducting any taxes, import duties or shipping charges incurred. Please not that this can take up to 45 days.
Copyright & Trademarks
All of the text, logos, images and videos are the property of Double Notch, and are protected by Latvian and international copyright laws.
None of the Content mentioned above can be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without Double Notch prior written consent.
This document was last updated on April, 2016.